DELIVERY & RETURNS
Delivery Times & Costs
Standard: £3.99 Flat Rate (48hrs Royal Mail tracked)
Next day: £10 DPD Next Day UK Tracked (Mo-Fr same day dispatch until 3pm, not guaranteed for orders placed on a Friday)
Europe & Rest of World
Standard tracked delivery: £15.00 Flat Rate
* Please note, customs charges for EU shipments are the responsibility of the customer.
Returning your order
We want you to be as thrilled with your purchase from The Positive Planner as we are, but if something isn’t quite right, let us know! You can choose between a refund and exchange.
Postage on UK returns is free and there are two easy-to-use return services. For a 48hr fully tracked service, click on the link below and you’ll be redirected to Royal Mail where you can download a ready-to-print label. Alternatively, you can use a regular second class service from your local post office.
Send your item(s) to the following address:
The Positive Planner
UK Fulfilment Service
Unit 4b, Bradley Park
High Holborn Road
Ripley DE5 3NW
We’ll let you know when we’ve received your items and issue a refund to your original payment method (this can take 5-10 working days, depending on your bank).
Please note, postal costs from your order are non-refundable and items must be received within 30 days from the date of delivery and be in the same condition you received them. We cannot be held responsible for the loss or damage of any returned items.
We want to make your experience with us as positive as we can, so please get in touch via email at firstname.lastname@example.org if you have any queries and we’ll be more than happy to help you.